Oh Chapel – it could have been the start of such a beautiful friendship but now I’m afraid we can never be together.
This Saturday was a big night for us and we wanted to go somewhere special. We had a double birthday celebration, visiting family and it was my daughters last night at home before going back to university so we pushed the boat out and went to The Chapel on Churchill Way.
The evening started out with what appeared to be a minor cock up.
We had originally booked for four people at six-thirty then rang back to ask if we could make it six. We had meant six people, they took it to mean six o’clock. So when we arrived it slowly dawned on us all that they had expected us half an hour earlier and had given our table away. Hilarious eh?
So we were offered a table in the bar but could choose from the restaurant menu and, as we were looking forward to it so much (and there was no offerto refund our deposit) we accepted. In hindsight this was a mistake.
The place is very ambitious, a night club in the cellar, a ground floor bar and fine dining amongst glittering chandeliers upstairs (I knew because I sneaked up to take a peak – we were never invited up at any point)
First, cards on the table, the food (my meal at least – the others weren’t quite as good) was outstanding. My starter of scallops was fabulous – melt in mouth good on a delicious cauliflower puree with puy lentils and bacon.
One of the mains we ordered was Dover Sole and that was expertly filleted at table. My main of sea-bass on a Jerusalem artichoke risotto was just outstanding. Perfectly cooked and seasoned, just the right amount of blue-cheese in the unctuous risotto. I dream of making one as good at home:
The side dish of cabbage and chorizo was also fine.
The other mains of chicken and lamb were OK but not at the same level, the bubble and squeak accompanying the chicken was a little bland and heavy on the potato and the lamb shank was some what under-seasoned. But on the whole the food was very good.
I struck lucky again with the desserts, the flourless blood-orange cake was most and delicious with a hint of caramelized crunch. The pannacotta with rhubarb was subtle and smooth.
So – what is my problem?
Well, after being seated it became clear that the banquet diner-style booth was not ideal for serving a group of six diners, every dish having to be shuffled down from the outside edge. We were surrounded in every line of sight by television showing Sky Sport. The bar got fuller more and more raucous until we were the only diners sitting amongst a mass of youngsters getting their Saturday night drunk on.
And then the music started.
A full-on DJ set.
We were basically sat reading an expensive meal in a disco to the point where we had to shout to make any conversation. It was a disaster. The lie point was when a couple of strangers decided to join us in the both and sat at the end of our bench seats.
The fine dining experience we’d expected it was not.
To make it worse the waitresses had no idea of the situation and had no knowledge of the restaurant menu so every question had to be referred upstairs.
And, after we had made the compromise of sitting in the bar we never again saw the manager nor front of house staff. No check to see if we were OK, no concession on service charge, God forbid we should have been offered a bottle of wine.
I searched out the manager at the end of the meal to express our distress at the easy we felt we had been treated – I got no change from him at all – he refused stubbornly to see our point of view. He even had the hubris to say he hoped to give us a better experience the next time we came.
Like a Bisto kid with my nose pressed against the glass I couldn’t resist taking
a peep upstairs to see how the other half were doing – it looked very nice. And it was quiet. No TV Sport. And no strangers seating themselves at the diners tables. Bliss.
So the result was, food good, experience awful. We won’t rush back
Not recommended.